Items shipping internationally may be charged customs, taxes and/or import duties once the package arrives at its country of destination. The recipient of the package must pay these charges. Beauty Vaulte LLC will not pay for any customs fees.
Please check your country's import policies and fees prior to placing your order. We do not issue refunds once the order has been successfully placed.
Orders within the United States are delivered within 2-10 business days after they ship. During holidays, shipping may take a little longer. Once orders have been shipped, we will provide you with the tracking information. Please check your inbox and your spam mail for tracking information.
Please allow 2-3 business days (this does not include weekends and holidays) for your order to be processed. Once orders have been processed and shipped, it takes anywhere from 7-21 business days for your international order to arrive. We will provide you with the tracking information once your order ships out.
All orders are carefully inspected for accuracy before they ship out. In the unlikely event that you received the wrong item, please email us at firstname.lastname@example.org. Include your order number and photos of the wrong item. All emails must be sent no later than 5 days after the package delivery date. Once we receive and review your email, our customer service team will provide you with the necessary steps to correct your item.
In the unlikely event that a product arrives damaged, please send us an email to email@example.com. Include your order number and photos of the damaged products. All emails must be sent no later than 5 days after the package delivery date. Our customer service team will review your claim and provide you with the necessary steps.
Sometimes emails could experience some delays in receiving confirmation emails. If you have not received a confirmation email within 24 hours after your order is placed, it could be that your email address was spelt incorrectly or the confirmation email went to your spam mail. Please check you spam mail. If you are still unable to locate your confirmation email, please contact our customer service team.
Please allow 2-3 business days for all orders to be processed. If it has been more than 3 business days since you placed the order, please check your inbox and spam mail. If you are still unable to locate a confirmation email, please contact our customer service team.